Thursday, June 28, 2007

Boat in the ocean

An ocean. A deep blue ocean. Imagine a deep blue ocean and vibrant noisy lightning night.
A boat. A small lonely boat. Imagine the boat in the ocean, daring to go across.
Is the boat, stupid to have ventured out in such a stormy night ...in such a vast ocean?
Is the boat, mad , to have dared the ocean to go across to its goal?
Is the boat, crazy, to have left the anchorage of the sweet and safe corner of the bay?

People say yes, boat should have waited for the right time, boat should have waited for the storm to quell, boat should have waited for the right time.

I say no, boat is just doing what it think is right. Ambitious, strong-willed, ability to say quick hello and then bye to people,who could have and should have been with it for long, has ability to say quick bye to people it does not want to....ability to let go off companions in the journey of life who matter... ability to say hi to strangers and seek comradeship in them.....

I believe in the boat's headiness to reach the goal.

I believe the boat , even if it is damaged and destroyed in the ocean, it still will feel content, to have guts to have ventured out, all alone.

Go ahead. Prove yourself. Be the boat in the ocean of life. After all, we have just one life. Live it, like you want, not how others want you to.

Monday, June 04, 2007

Basics of service in branding

Motorola:
I have been a big Motorola fan and believed that they deserved to regain their supremacy in mobile phones. But now, I dont  so it will ever be able to do that unless they get the basics of servicing in place.

Here is my frustrating experience with the big brand.

I bought Motorola A780 phone, which was marketed under MOTO WHIZ campaign in June last year and was pretty satisfied with it. But the battery life started getting worse day by day after 5 months....the buttons started malfunctioning...so I decided to take it to a service centre . And then I had a shocker of my life. There  was no service station in entire Noida but in a small shabby place in sector 18 which could barely accommodate  5 people - including 2 service engineers. To add to that, there was no one to deal with with the harried consumers.

I waited  for my turn, only to hear that even for checking whether the battery is at fault, they would need 2 days and if it's faulty they would send it to some factory (somewhere on the planet). When asked for a backup phone they said NO WAY! and when asked if they could tell me how much time it would take to come back from the factory, they again had no answers.

Distraught, I came back to one of the new swanky HOTSPOT outlet (which is now supposed to service and handle retail of Motorola) and I had bought my phone from one of the HOTSPOT outlets. The service lady tells me that she would arrange for the batteries as soon as possible. And would call me to tell about it. I waited frustratingly for about a month before calling her and was told the batteries have still not arrived.

I kept on calling her for 2 more months only to find the batteries have still not come.

Today, it is going to be almost a year when the guarantee and warranty would lapse. My phone needs to be charged  every 6 hours, else the phone gets switched off as the batteries  gets discharged.

I mean its ridiculous....its height of anti-consumerism. I loved the brand but my experience with it is pathetic and am certainly not going to recommend anyone any more to spend even a single penny on it. They might have made a good product and sold  it but they are certainly far far away to understand that servicing a customer is even more critical than making it.

Goodbye Motorola! You just lost a big fan of yours. I know you would not care as you must be busy making some new hot selling product.

Friday, June 01, 2007

Comfortably chaotic

Time: 1:30 in night: Me to myself: Dude! Sleep!!Its 6 days you have slept well.
Time: 1:45 in night: Myself to me: Enough!

Open the laptop and start surfing with song going on.....there is some lingering chaos going on in mind....I try to cull it by looking at some people profiles and blogs...brings back lot of memories...old acquaintances ... yesterday's losers and today's achievers ....makes me feel good for them...people with pets pictures...people with New York skyline in background (And the person did not even know if Tokyo is in USA or Australia) makes me laugh .....some people in interesting funnel of life struggling to come back to life...

Me? Yeah yeah....lots of expectations....burning candle of life from both sides....feeling good for the presence of some people in life....think of cute face of the baby....but then why chaos?....I know why? My problem is I understand everything. Everything from every perspective. Every angular or shady perspective but I do that.

Likewise, I understand what is making me not sleep for days now....and my problem is I know what I should do....I think its even more chaotic when you know all the questions and all the answers as well....it does not leave you with lot options....

And I think chaos is good. Keeps me on my toes. Keeps me driving hard. Keeps me pushing to do better than last. Keeps reminding of the days when I was standing up to the occasions of life. Keeps me demanding more from life. Keeps me look out for fresh perspective. And I know chaos will take me where I want to be and then I will sleep. Sleep.

Scene: Looking at the blank road down my balcony , looking at vehicles passing by and wondering if I am only one awake?

Song: Losing my religion.